Privacy Policy

This Privacy Policy explains how Shop Q8 collects, uses and protects information when you visit our website, create an account, contact us or place an order.

Information We Collect

We may collect information you provide directly, including your name, email address, phone number, delivery address, area, order details and account information. We may also collect technical information such as device type, browser, IP address, pages viewed and website activity through cookies or analytics tools.

How We Use Your Information

We use personal information to process and deliver orders, provide customer support, manage accounts, prevent fraud, improve our website and services, communicate important order updates, and comply with legal or regulatory obligations.

Payments

Payments are processed through the payment methods and payment providers shown at checkout. Shop Q8 does not need to store your complete card details when payment is handled securely by an external payment provider.

Delivery and Service Providers

We may share the information necessary to complete your order with trusted service providers such as delivery companies, payment processors, website hosting providers, analytics providers and technical service partners. They should only use that information for the services they provide to us or as required by law.

Cookies and Analytics

Our website may use cookies and similar technologies to keep the site working, remember preferences, understand website traffic and improve your shopping experience. You can control cookies through your browser settings, although some website functions may not work correctly if essential cookies are disabled.

Marketing

If you choose to receive marketing communications, we may send you product news, offers or updates. You can unsubscribe from marketing communications at any time using the available unsubscribe option or by contacting us.

Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure. No online system can be guaranteed to be completely secure.

Data Retention

We keep personal information only for as long as reasonably necessary for order fulfilment, customer service, accounting, fraud prevention, legal compliance and legitimate business records.

Your Choices

You may contact us to ask about your personal information, request correction of inaccurate details, or ask us to address a privacy concern, subject to applicable legal and record-keeping requirements.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.

Contact

For privacy questions, contact info@shopq8.net.